Awards & Members
We have recently achieved the IIP Award, an indication to the highest standards of quality processes in communication, training, leadership, support and service delivery.
We are currently undergoing ISO 9000 Accreditation.
Committed to continuous quality improvement, we welcome anyone’s opinion at all times on all elements of our service. Attaining service assessments from our clients is just one way in which we measure our performance to help us identify areas for improvement.
Systems used to ensure a high standard of service delivery and produce material for quality assessment and assurance include:
- Annual Appraisals
- Annual inspection and report via the CSCI
- Appropriately trained, registered and experienced managers
- Comments
- Complaints
- Compliments
- Comprehensive policies and procedures
- External Audit
- Information sharing via Newsletters, Memos and Meetings
- Internal Audit
- Legislation monitoring and integration
- On going training plans for company and temporary staff
- Police checks at enhanced level where necessary
- Professional association recommendations
- Professional qualification verification
- Psychometric testing for all applicants
- Recruitment of staff via above average person specification and job description
- Research into best practice
- Staff Assessments by Clients
- Supervision
- Training Evaluations
- Weekly 1 to 1 manager and staff review
- Applicant employment history researched and investigated
- Applicant referees researched with verbal and written feedback
- Agreed terms and conditions (staff and client)
- Service assessments (client and staff feedback)
Ashton Macey has chosen to work to the standards of the REC (Recruitment and Employment Confederation).
The REC charter ensures that all members comply with all relevant legislation and:
- that their staff are trained to carry out their duties effectively
- that staff are paid promptly and accurately
- that all clients and staff are dealt with in an open, honest and courteous manner at all times.