Client Comments

In an effort to continually improve our services, Ashton Macey welcomes feedback, positive and negative. Here are some recent comments from our clients:

Nursing Home Manager

"I use Ashton Macey agency as they can provide staff, that are reliable, honest and professional when working with my residents. They may not necessarily be the cheapest, but the quality of staff is a more important factor to our Care Home. If there are any "problems", they are dealt with in a professional way by the Registered Manager. I sometimes do have to use other agencies but Ashton Macey are first choice."

Residential Care Home Manager

"Have met our needs at covering shifts sometimes at short notice. Carers have been very professional and the team have been impressed with their performance. We sometimes use another local agency, but the standard has not been quite as good sometimes. We have been impressed with the high standards of Ashton Macey."

Nursing Home Registered Manager

"We use three agencies. Ashton Macey is always our first choice. They are based in Ashby so understand the problems with the local transport. Their staff in the office are always polite, friendly and efficient. If they cannot fill a shift they will say so – straight away. The staff they send to us are professional and experienced staff. They work hard along side our own staff and genuinely support the team and the residents."

Nursing Home Manager

"Ashton Macey is the agency of choice to always use first because of the prompt, efficient service in responding to our request for staff. They always inform you if they have staff available and get back to you within a 15 minute time frame with a name. If no availability they inform you immediately so you know exactly where you stand. The staff who represent the agency always come with their identification, appropriately dressed, always willing and helpful and courteous and conscientious. Ashton Macey offers support and training for its staff and this is evident in the standard of the staff they send. Will continue to use Ashton Macey and recommend as an agency. Also good competitive rates."

Nursing Home Manager

"Ashton Macey is my agency of choice as I have dealt with their staff for many years and have always received courtesy and a prompt service. Agency use in my home is almost always of the "emergency" variety and Ashton Macey’s system for checking their availability is very efficient and results in a prompt reply (essential) and continuity of staff where possible."

Home Care Client

"Both home care staff are cheerful, helpful and a pleasure to have in my home."